Am I covered by the Financial Services Compensation Scheme (FSCS)?
evestor are authorised and regulated by the FCA. Our customers are therefore covered by the FSCS. If we or our Product Provider cease trading or have been declared to be in default and are unable to meet our respective obligations, you may be entitled to compensation from the FSCS. Further information about compensation arrangements is available from the FSCS.
How do you secure my personal data?
Your personal details are stored in our database, and by Quai Administration Ltd. Both evestor and Quai use 256-bit SSL encryption to store your data –the same level as most banks.
Where is my money held, is it safe?
Before money is invested, your money is held by our third-party platform provider within a Client Money Bank Account. The account is designated as a trust account which is segregated from our third party’s funds in accordance with the FCA Rules on Client Money. Client Money Bank accounts are pooled accounts with one or more banks. In the event of a bank’s failure, your claim will be for a share of the cash held in all pooled accounts at the bank.
Still got questions?
We're always happy to help, if you can't find an answer to your question you can speak to one of our dedicated support specialists via webchat.